# Support Tickets

We have a support ticketing system on the cloud platform that customers can use in addition to our Discord server. 

<figure><img src="/files/EKKIFCClWxOI4vCG01xc" alt=""><figcaption></figcaption></figure>

To open a new support ticket, navigate to the "Support Tickets" section in the left menu and select the "Create new" button. You will be required to supply a subject and description of your issue. Additionally, you have the ability to attach some file types to help us understand the issue you are experiencing.

<figure><img src="/files/WAUHMlicey0lpxML9vWP" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.solanavibestation.com/services/vps-hosting/support-tickets.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.