> For the complete documentation index, see [llms.txt](https://docs.solanavibestation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solanavibestation.com/services/vps-hosting/support-tickets.md).

# Support Tickets

We have a support ticketing system on the cloud platform that customers can use in addition to our Discord server. 

<figure><img src="/files/EKKIFCClWxOI4vCG01xc" alt=""><figcaption></figcaption></figure>

To open a new support ticket, navigate to the "Support Tickets" section in the left menu and select the "Create new" button. You will be required to supply a subject and description of your issue. Additionally, you have the ability to attach some file types to help us understand the issue you are experiencing.

<figure><img src="/files/WAUHMlicey0lpxML9vWP" alt=""><figcaption></figcaption></figure>