> For the complete documentation index, see [llms.txt](https://docs.solanavibestation.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.solanavibestation.com/services/cloud-services/vps-hosting/support-tickets.md).

# Support Tickets

We have a support ticketing system on the cloud platform that customers can use in addition to our Discord server.

<figure><img src="https://2721585204-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWne85fXOcTGAFKFAOcBR%2Fuploads%2FOYZg2Qv3WY1waeYsCMGB%2Fimage.png?alt=media&amp;token=7afca20d-4a7f-4570-9750-21c86f124078" alt=""><figcaption></figcaption></figure>

To open a new support ticket, navigate to the "Support Tickets" section in the left menu and select the "Create new" button. You will be required to supply a subject and description of your issue. Additionally, you have the ability to attach some file types to help us understand the issue you are experiencing.

<figure><img src="https://2721585204-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWne85fXOcTGAFKFAOcBR%2Fuploads%2FVIRSUTvruXc6U10atpPS%2Fimage.png?alt=media&amp;token=be01b679-4f54-42fc-8322-4f1f58f0333e" alt=""><figcaption></figcaption></figure>